Shipping & Returns Policy
Shipping & Returns Policy
1. Delivery Coverage & Shipping Fees
Free shipping is available to the following countries: UAE, Saudi Arabia, Oman, Qatar, Bahrain, Jordan, and Kuwait.
2. Delivery Timeline
After your order is confirmed, we process shipments in the order they are received, typically within 3 business days.
Delivery is available 7 days a week, including weekends and public holidays.
Time-specific delivery slots are unavailable.
3. Estimated Arrival Time
Orders generally arrive within 7–10 business days after fulfillment.
4. Receiving Your Order
Key Instructions:
Provide an address and phone number where you (or an authorized recipient) can accept delivery.
Inspect upon delivery: Verify that:
The outer packaging is intact.
The item count matches your order.
All documents (e.g., packing slip) are included.
Note: Unsealing product boxes (e.g., smartphones) before signing is not permitted.
If packaging is damaged: Refuse delivery and contact us immediately.
If contents are missing after accepting intact packaging:
Keep all original packaging.
Contact our 24/7 customer service within 24 hours.
Proxy Receivers:
If you cannot accept delivery personally, ensure your proxy follows the above steps.
Couriers will deliver to the address specified (e.g., front desk/reception), not necessarily to a named individual.
Address Changes:
Orders cannot be modified after confirmation. Double-check details before submitting.
Undeliverable Orders:
Packages with insufficient details will be held for 5 days.
We will notify you via email—respond promptly to avoid automatic return and refund.
5. Returns & Refunds
Eligibility:
Defective items: Full refunds are provided.
Policy variations: Some products may have specific return criteria (see product pages).
Requirements:
Returned items must include:
All original items, accessories, and packaging.
Documentation (e.g., invoices, warranty cards).
Missing components may result in a rejected return.
Refund Processing:
For approved returns, we will handle all required documentation (e.g., invoice cancellations).
6. FAQ
Q1: Can I request a specific delivery time?
A1: Time slots depend on the assigned courier (excluding Sundays).
Q2: How to report delivery issues?
A2: Contact the courier’s local hotline (listed in your order’s shipping details).
Q3: How long does delivery take?
A3: Typically 7–10 business days after dispatch (excluding Sundays).
Q4: What to check at delivery?
A4: Refuse damaged outer packaging. Internal inspections require prior approval.
Q5: Is ID required for receipt?
A5: No. Deliveries are made to the specified address (e.g., building reception).
Q6: What if someone else accepted my order?
A6: Contact the courier’s local hotline to resolve.
Q7: How to track my order?
A7: Use the tracking tool of your assigned courier (listed in order details).
Our 24/7 customer service team is available via email for further assistance.